Terms of Service

Last updated: November 2025

Welcome to The Stoke. By accessing or using our gym, fitness classes, café, website, online store, or mobile app, you agree to the following Terms of Service. Please read them carefully.

1. Membership & Accounts

Eligibility

• Members must be 16+ , unless enrolled in approved youth programs with parental consent.

• You must provide accurate, current information when creating an account.

Account Responsibility

You are responsible for:

• Keeping your login credentials secure

• Ensuring all payment methods remain valid

• All activity that takes place under your account

The Stoke is not responsible for unauthorized account use.

2. Payments & Billing

Membership Fees

• Memberships, class packs, and drop-ins must be paid in advance.

• Memberships automatically renew unless canceled based on our posted policy.

Billing Authorization

By adding a payment method, you authorize The Stoke and our processors (Mindbody, MarianaTek, Square, Stripe, etc.) to charge you for services.

Failed Payments

If payment fails, access may be suspended until the balance is resolved.

3. Cancellations, No‑Shows & Refunds

Class Cancellations

• Late cancellations or no-shows may result in a fee or forfeited class credit.

• Policies vary by class type and will be displayed at booking.

Membership Cancellations

• Some memberships require advance notice.

• Refunds are not issued for unused time or missed classes.

Retail & Cafe Purchases

• All returns follow our posted return and refund policy.

4. Facility Rules & Member Conduct

General Expectations

Members must:

• Use equipment safely

• Follow staff instructions and posted rules

• Respect other members and staff

• Maintain cleanliness in all spaces

Prohibited Conduct

Includes, but is not limited to:

• Harassment or disruptive behavior

• Misuse of equipment

• Entering staff-only areas

• Filming or photographing others without consent

We reserve the right to revoke access for violations.

5. Health & Safety

Assumption of Risk

Fitness activities carry inherent risks. By participating, you acknowledge and accept these risks.

Medical Clearance

You should consult a physician before starting any new fitness program. The Stoke is not responsible for injuries caused by:

• Improper form

• Ignoring instructor guidance

• Undisclosed medical conditions

6. Personal Belongings

The Stoke is not responsible for:

• Lost, stolen, or damaged items

• Belongings left unattended or in lockers

7. Cafe & Retail Purchases

By purchasing from The Stoke or merchandising line, you agree to:

• Pay posted prices

• Review ingredient lists and allergen information

• Consume products responsibly

8. Digital Services & Online Conduct

Your use of our website, app, and booking platform must not involve fraud, abuse, or harmful activity. We may suspend or terminate access for misuse.

9. Photography & Media Policy

The Stoke occasionally captures photos and videos during classes or events for marketing.

We:

• Do not intentionally highlight or tag members without consent

• Allow members to opt out by notifying us

10. Liability Waiver

By participating in any activity at The Stoke, you agree to our liability waiver, acknowledging that The Stoke is not liable for injuries or damages related to class participation or facility use.

11. Termination of Services

We may suspend or terminate membership for:

• Policy violations

• Dangerous or threatening behavior

• Repeated failed payments

• Misuse of facilities or digital platforms

12. Policy Updates

These Terms may be updated occasionally. Continued use of services indicates acceptance of updated Terms.

13. Contact Us

For questions about these Terms:

The Stoke
📧 hello@thestokeoc.com

Thank you for being part of our community at The Stoke!