Return & Refund Policy

At The Stoke, we want you to love your order. If there’s an issue with your online purchase, we’re here to help!

Online Orders

Since most of our online products are made to order through our print partner, all sales are final unless your item arrives damaged or defective.

If your order is incorrect, damaged, or has a manufacturing flaw, please contact us within 7 days of delivery with a photo and description of the issue at: hello@thestokeoc.com.

We’ll work with you to resolve it—whether that means sending a replacement or issuing a refund.

In-Store Purchases

Our in-store inventory is separate from our online store. We offer different styles, sizing, and selections in person. Returns and exchanges for in-store purchases must be handled in person and follow our local 14 day return guidelines.

Important Notes

• We do not accept returns or exchanges for wrong size selection, so please double-check the sizing guides before ordering online.

• We are not responsible for lost or stolen packages once marked delivered.

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Shipping Information

We’re stoked you’re here! Below is everything you need to know about how your gear gets to you:

Processing Time

Each item is made to order just for you! Please allow 2–5 business days for processing before your order ships out. Your order may arrive in separate packages depending on item availability and shipping times. Don’t worry—everything will make its way to you unless otherwise notified. We’ll keep you updated every step of the way!

Shipping Times

• Standard Shipping (U.S.): 3–7 business days

• International Shipping: 7–21 business days (may vary by location)

You'll receive a tracking number as soon as your order ships.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

Where We Ship

We currently ship to the U.S. and select international locations. If you’re outside the U.S. and have questions, reach out—we’ll do our best to get it to you!

Lost or Delayed Packages

Once your package leaves our hands, it’s in the care of the carrier. If you have issues with tracking or delivery, shoot us a message—we’ll help however we can.